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FAQ’s

  • WHEN WILL MY ITEMS ARRIVE?

    order to arrive within 10-15 business days.Please note that shipping times may vary depending on your location and the specific item ordered.

  • HOW DO I COMPLETE THE ORDER?

    Provide content for your customers that sets their business up for success

  • HOW DO I COMPLETE A SPECIAL ORDER?

    To place a special order, you can either send us a direct message (DM) with the item you wish to order. you will be required to pay a 35% deposit. This deposit allows us to place the order for your item. After 10-15 day, once your order is ready, you will be notified to pay the remaining 35% balance before your item is shipped or made available for pick-up.

  • DO YOU OFFER REFUNDS OR EXCHANGES?

    Once a pre-order or special order has been confirmed and the deposit has been paid, cancellations are not accepted as the items are specifically ordered just for you. If you are unsure about your order, please contact us before placing the deposit. For immediate items, cancellations can be made as long as the item has not yet been dispatched.

  • HOW DO I KNOW IF MY ORDER IS CONFIRMED?

    Once your order is placed, you will receive a confirmation message via WhatsApp on the phone number you provided at checkout.

    Please note that your order will be officially confirmed after paying the 35% customs fee of the total order value.

  • CAN I CANCEL MY ORDER OR SPECIAL ORDER?

    Once a special order has been confirmed and the deposit has been paid, cancellations are not accepted as the items are specifically ordered just for you. If you are unsure about your order, please contact us before placing the deposit. For immediate items, cancellations can be made as long as the item has not yet been dispatched.